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Privacy Policy

Privacy Policy for Doctor Bridge

Effective Date: [Insert Date]

Doctor Bridge (“we,” “our,” “us”) is committed to protecting your personal and health information. This Privacy Policy outlines how we collect, use, store, and share your data when you use our services.

1. Information We Collect

We collect information in the following ways:

a. User Information

  • Name, email, phone number, date of birth

  • Country of residence

  • Appointment history and communication logs

b. Health Information

  • Medical history, symptoms, diagnoses

  • Notes and documents shared during consultations

  • Prescriptions, test results, and submitted forms

c. Technical Data

  • Device type and IP address

  • Browser and usage information

  • Access logs for security and audit

2. How We Use Your Information

We use the information collected for:

  • Scheduling and managing appointments

  • Facilitating video consultations and chat

  • Securely exchanging medical records and forms

  • Billing and payment processing

  • Improving platform functionality

  • Meeting legal and regulatory obligations

3. Who Has Access to Your Data

  • Your selected healthcare provider(s)

  • Authorized Doctor Bridge support staff (for support or technical issues)

  • Third-party service providers (e.g., payment processors like Stripe) — only to the extent necessary for service delivery

  • Legal authorities when required by law or court order

4. Data Storage and Security

  • All health and personal data is encrypted at rest and in transit

  • Our systems are hosted in secure data centers compliant with healthcare industry standards

  • Access is role-based and monitored through audit logs

5. Cookies and Analytics

We use cookies and similar technologies to:

  • Maintain session information

  • Understand user interactions

  • Improve our services and features

Google Analytics and similar tools may be used to understand aggregate traffic patterns. No personal health information is used for analytics.

6. Your Rights

You have the right to:

  • Access and review your data

  • Request correction of inaccurate information

  • Withdraw consent or delete your account

  • Request a copy of your health records

To make a request, contact us at privacy@doctorbridge.com.

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